Wanessa Coelho Rolzan

Work Experience

E-Commerce Specialist

FirsTime Manufactory, Inc.

June 2019 – Present

• Detailed maintenance and improvement of online listings with regular audits

• Constant online improvements of titles, descriptions, images, price updates, product specs

• Customer service via-email correspondence

• Daily activities that favorably impact sales on various eCommerce platforms

• Monitor all channels for errors, alerts, questions, and inquiries and resolve with a sense of urgency

• Maintain consistency within the portals

• Managing existing E-Commerce and brick & mortar accounts

• Leading communication to customers

• Acting as a liaison between the internal team and customers to ensure daily operations are running smoothly

• Preparing sales reports and analyzing program performance

• Assisting the CEO and the Director of E-Commerce in client calls and meetings

• Exploring new opportunities and proposing appropriate solutions